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LIUSONARY / SUPPORT

Support

Keep the important audio. We will help with the rest.

Updated October 16, 2026 · MingxiAI

Contact us

Email liusonary@mingxi.io. Operator: MingxiAI. Include your app version, device models, system versions, reproduction steps, and redacted screenshots. Do not send passwords, API keys, or your entire private recording library.

Request beta access

Liusonary is an invitation-only TestFlight beta. Contact us through the email link. There is no public redemption code or automatic enrollment link. Invited testers can find assigned builds and updates in TestFlight.

Model setup

Check your connection and available storage, then open My → Intelligence for model status and download sources. Keep recordings first and process them later if resources are not ready. A third-party model API key is not required.

Transcribe again

Use Transcribe again at the top of recording details and check the recording language before confirming. Cancellation or failure keeps the existing transcript. You can also correct the text and regenerate the summary. Verify important arrangements against the audio.

Watch recordings have not arrived

Keep the Watch copy. Check pairing, connection, free space, and open the iPhone app. The system schedules background file delivery; it is not instant. Do not remove the Watch recording or uninstall before the phone confirms saving it.

Back up and restore

Use My → Data to export a full backup containing audio and text. Store it in a location you choose and verify it before a restore, device change, or uninstall. Older app versions may not open a newer library format.

Contact MingxiAI

liusonary@mingxi.io